Refund Policy
Last updated: 12 October 2026
We want you to be happy with your edit. This policy explains when we refund, how to ask, and how monthly plans are cancelled. It forms part of our Terms of Service.
1. One-off services
This covers Resume + LinkedIn, Pitch Deck Editing and any other single-order service.
| Situation | What you get |
|---|---|
| You cancel before we start work | Full refund of what you paid |
| We deliver late (more than 1 working day after the date in your confirmation email) and you have not yet accepted the work | Full refund if you ask for it. You may also choose to keep waiting for the delivery. |
| You are not satisfied after using your one included revision round | Full refund if you ask within 7 days of delivery |
| We could not complete the work for a reason on our side | Full refund |
| You paid twice or were charged the wrong amount | Refund of the extra or incorrect amount |
For pitch decks, the 50% paid upfront is refundable on the same terms as above. If we refund a deck after delivery, any balance not yet paid is cancelled.
When a refund is not available
- The request is made more than 7 days after delivery.
- You did not use the included revision round before asking for a refund, so we have not had the chance to fix your concerns.
- The reason is the outcome rather than the edit, for example you did not get an interview, a reply or funding. We cannot guarantee outcomes.
- The files or information you gave us were wrong, incomplete or changed after we began, and we told you about the problem.
- Your request is for a new or different brief rather than a fix to the delivered work.
2. Monthly plans (newsletter editing and content retainer)
Monthly plans are charged in advance, one month at a time, by automatic card billing. See section 5 of our Terms of Service.
| Situation | What you get |
|---|---|
| You cancel at least 48 hours before the next billing date | No further charges. The service continues until the end of the month you have paid for. |
| You cancel within 48 hours of your first payment and we have not yet delivered any work | Full refund of the first month |
| You cancel after a month has started | No refund for that month. It is already paid for and the work is reserved for you. |
| You ask to cancel less than 48 hours before a billing date and we cannot stop the charge in time | If the charge goes through and no work has started that month, we will refund it. Otherwise it is treated as the next month. |
| We fail to deliver the work included in a month | A refund or credit for the part we did not deliver, at your choice |
| You are charged by mistake, or after you had cancelled correctly | Full refund of that charge |
No minimum term: the content retainer is month to month, like the newsletter plan. You can cancel at any time following the steps above, and you are only ever charged for the month you are in.
3. How to ask for a refund or cancel
- Email hello@editr.in from the address you used for your order.
- Include your reference number (it looks like ED-XXXXXX and is in your confirmation email), and a short reason.
- We reply within 2 working days. If we need more information, we will ask.
4. How refunds are paid
- Approved refunds go back to the original payment method through Razorpay.
- We start the refund within 3 working days of approving it. Banks and card networks usually take 5 to 7 working days to show it in your account, and sometimes longer.
- We cannot refund to a different account or method.
5. Chargebacks
If you have a problem with a charge, please contact us first so we can fix it quickly. Disputing a charge with your bank before contacting us can delay your refund.
6. Your consumer rights
Nothing in this policy limits any rights you have under Indian consumer protection law.
7. Contact
Questions about refunds or cancellations: hello@editr.in